Terms & ConditionsAll transactions conducted through this on-line shop are subject to our standard Terms and conditions as described here.
We confirm transactions, dispatches, etc. and send all other notices by email to the email address that you provide. It is your responsibility to ensure that the details you provide are correct, and that your mailbox will accept messages from us. We are not responsible for the delay or loss of messages due to filtering technology, resource limits or issues with your ISP or email software. Our copy of an email sent to you will be "proof" of delivery of the message.
If we discuss your order with you we will confirm the outcome of that discussion by email.
Website and computer compatibility
We do not guarantee that this website will be compatible with your computer equipment.
We do not accept liability for any corruption or loss of data held thereon and similarly we will not be held liable for any other loss or damage of any kind caused to your computer equipment resulting from the use of this website.
For correct operation of the website you must ensure that your web browser is set to accept cookies from this website.
All prices are displayed in Pounds Sterling (£) including and excluding Value Added Tax (VAT) at the rate current in the UK at the date you visit the site. Customers residing within the European Union including the United Kingdom will be charged the price including VAT. Customers who have registered their address outside the European Union and the UK will be charged a price excluding VAT. We reserve the right to change our prices to allow for any changes in the VAT rates.
Unless otherwise stated prices displayed do not include delivery costs.
While we aim to ensure that all prices, and pictorial and textual specifications are correct, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as practicable.
If we have understated the price, i.e. you have been charged too little by the website for either or both product and shipping we will give you the option of confirming your order at the correct price or cancelling it partially or completely. We retain the right to refuse to accept an order completely or in part for the items concerned and making a refund of the relevant amount.
If we have overstated the price, i.e. you have been charged too much by the website for either or both product or shipping we will have the option, in our complete discretion, of cancelling your order, completely or in part for the items concerned or making a refund of the overcharged amount.
If we are unable to contact you or you do not respond, we will cancel your order and refund your payment.
Payment can be made by Debit or Credit Cards including Visa, Mastercard, Delta, Visa Electron, Maestro and Solo. Your payments are processed by Sage Pay and we never see or receive your card details. We take all reasonable precautions to keep the details of your order and payment secure, however, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Goods ordered from and/or delivered by us remain our property until fully paid. If your payment should subsequently be cancelled by your card issuer we retain the right to pursue you for the full amount plus our additional costs by any means including an application to the County Courts and use of debt collection agencies.
We reserve the right to refuse any order at our sole discretion. You are then entitled to a full refund of any amounts already paid.
Transfer of rights
We may transfer our rights under this agreement to third parties. This includes, but is not limited to, the collection of payments due for your purchases.
Should payment for your order remain outstanding or be refused after initial authorisation or returned in any other way, you indemnify us against the reasonable costs and expenses of obtaining payment in full. This includes, but is not limited to, interest on the amount outstanding, our extra administrative costs for payment collection, and related bank charges levied against us.
All sales are subject to availability of the products. If any item you have ordered is not available we will inform you as soon as practicable, giving you the options of:
- delivery of the available items with the non-available item to be delivered as soon as it becomes available;
- cancellation of your complete order or part of the order; or
If you cancel all or part of your order we will refund all the money you have paid in respect of that part of the order.
Quality and Suitability of product
We want you to be completely satisfied with your purchase. We therefore only offer products that we consider provide a good balance between cost and quality. We also inspect all items for obvious signs of damage prior to dispatching your goods.
The goods we supply do not present a hazard to health and safety when properly used for the purpose for which they are designed; and if you take reasonable and normal precautions in their use.
We have selected our products on the basis that they will be used for household / domestic use only. If your purchase is for business use, please ensure that you are covered by appropriate insurance.
In the event that a product develops a fault or that the fault becomes apparent after 30 days of purchase, please contact us so that we may arrange for the rectification of the fault under the Manufacturers Guarantee. We will not be liable for the costs of postage & packaging of returned defective goods after 30 days.
Our liability shall in all cases be limited to the total value of any order placed.
We are only able to ship to the countries listed when you register on this site. If you want to buy and you live outside this area please contact us prior to making an order.
The cost of delivery for all orders will be displayed in your shopping cart before you are asked to confirm your order and make payment.
Occasionally we may have to apply a shipping surcharge to cover the additional costs of delivery to remote areas or for very heavy or valuable consignments. In these cases we will contact you prior to shipping your order to advise you of the surcharge and obtain you agreement to the extra costs which you can pay through this website. If you do not accept the additional charge we may decline to accept your order in full or in part and will refund all monies you have already paid in respect of that order or part of that order.
To ensure the safe delivery of your order please provide your phone number and alternative instructions for delivery should no one be available to receive your order. Most deliveries must be signed for by customer or his/her representative.
We aim to dispatch where possible on the next day or at most within 4 working days of receipt of order for orders placed before 4.30pm London Time. We are closed between Christmas and New Year and all UK bank holidays.
We ship using the carrier we consider to provide the best way for the type of product ordered.
We aim to deliver goods within 4-6 working days on the UK mainland and 4-10 working days elsewhere, from receipt of order. If we or our agents have made no attempt to deliver within those times you are entitled to cancel the order and obtain a full refund on goods, packaging and shipping costs. If the goods are delivered to you after you have cancelled you must return them to us in an unopened, undamaged and unused state to us. We will arrange shipping back to us at our expense.
Loss in transit.
In the case that an order we have shipped to you is lost in transit, we will replace or refund the lost items at your preference, provided you cooperate fully with our efforts to claim for the loss from third parties. This may involve you having to complete forms and/or sign statements of non-receipt of goods.
Returning goods and refunds
You have a statutory right to cancel your order, return the goods and receive a full refund of both product price and the shipping costs for the cancelled item provided that notify us in writing or by email or fax within 7 days of the receipt of the goods. Your receipt of the goods will be timed as the date on which you signed for receipt or in the absence of a signature 10 days from the date of dispatch. You are responsible for the costs of returning the goods to us by an appropriate carrier and you cannot reclaim from us the costs of shipping the goods back to us.
You must return the goods to us in an unused and undamaged state and with the original packing. Please avoid damaging packaging more than is necessary to inspect the goods. In the event that we judge that the goods have been used or damaged or we do not receive the goods within 10 days of you advising us of the return we are legally permitted to reclaim from you our costs including the full product price and shipping resulting from the non-return, loss, use or damage.
If you receive goods that are damaged or faulty on receipt you must notify us immediately the defect is identified and before returning the goods to us. We will either refund the purchase price and shipping cost of our delivery to you and your return or replace the goods with non faulty or undamaged items. In the event of a replacement you must return the faulty item to us using an appropriate carrier we will pay any shipping costs associated with delivery and return. We may elect to collect the goods from you rather than asking you to ship them back to us. If we decide that we are unable to offer a replacement we will refund your purchase price and associated delivery cost on receipt of the returned items.
Value Added Tax (VAT)Value Added Tax is a tax that is required to be paid by consumers that live within the European Union(EU.) Since Tilley Lamp is based in the United Kingdom, the VAT applied to our goods is at the UK rate. If you DO NOT live in a European Union member country you DO NOT have to pay VAT. The simplest way to be sure that you are viewing the price that would apply to you is to create a member account. Once you create an account with your correct address information, all you have to do is log into your account when you visit the store and you will automatically be shown a price inclusive or exclusive of VAT, depending on your country of origin.
To order goods from this website you must be 18 years of age, or older.
The contract between us shall be governed by the laws of England and Wales. Any dispute between us will be resolved exclusively in the courts of England and Wales.
We may change these terms and conditions from time to time without prior notification to you. Any changes will only apply to future orders. This version applies to orders placed after 01:00, February 1st, 2011, London time.
Your statutory rights are unaffected.